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Joshua Almeida Web Design

Refund Policy

Last updated November 14, 2026 · Joshua Almeida Web Design

The short version

Every project starts with 25% down and the balance on a monthly payment plan. If things change, you never pay for work that wasn't delivered — and we never keep money for work we didn't do.

If you cancel before work begins

Your deposit is refunded in full, except third-party costs already paid on your behalf at your direction — for example, a domain registered in your name. Anything bought in your name (such as your domain) remains yours.

If you cancel after work has begun

Your deposit and any installments paid are applied to the work actually performed — design, build, and consultation delivered up to the cancellation date is earned. Any amount you have paid beyond the value of work delivered is refunded. Monthly-plan installments stop at cancellation; you owe nothing beyond work already delivered.

Care plans

Care plans run month-to-month after an initial 3-month term. You may cancel effective at the end of the current month. Fees for months already run are not refundable, and unused change allowances do not roll over and are not refundable — both are stated on the plan before you sign.

Third-party fees

Registrar, platform, app-store, and print-on-demand charges are paid by you at cost to those providers; their refund rules are the providers', and we will help you pursue any refund they allow. We never mark these up, and we never hold your assets hostage over them.

If we cannot deliver

If we fail to deliver the agreed scope, any payment for the undelivered work is refunded in full.

How to request a refund

Email joshua.j.almeida@gmail.com with your project name. Agreed refunds are processed to the original payment method within 10 business days.